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Company Information
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Site Information
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| Answers
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Pre-Sales
Questions
- Is
there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly. You
can also cancel at any time (see the user acceptance policies
regarding this). However, based on when you cancel, your
refund may be pro-rated.
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- How
soon will my account be set up and ready for use?
It depends on you, the client, and the amount of work you
have requested. We ask all our clients to give us their
content, pictures and input at the very start of every project.
We pride ourselves in being able to deliver a quality site
in a reasonable amount of time. Our normal production time
for a five page site is two to three weeks, but we've seen
sites take as long as six months to complete as we final
content was not made high priority by the client.
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- Do
I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl,
your site is available for you to update anytime. If you
are using one of our maintenance plans, update requests
made during agreed upon times are guaranteed to be complete
within 48 business hours.
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- Can
you register a domain name for me? Can you set up domains
other than .com, .org, and .net?
Yes, with you as the registrant. Fees for registering domain
types other than .com will vary. Please contact us if you
require assistance in registering other domain types.
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- Do
you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a Starr
Business Solutions customer, you are not completely satisfied
with any of our services, we will cancel your account and
refund your money for that month's service. If you have
paid for the year, a prorated amount will be refunded.
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- Is
my site backed up and how often?
Yes backups are done daily on all servers, a daily incremental
back up and a monthly full backup. The full backups are
placed onto tapes and are stored for one month while the
incremental backups are stored onto disk and kept until
the next full backup is performed.
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- What
types of payment do you accept?
We accept Cash, Credit Card, Checks, and Money Orders.
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- What
do Autoresponders do and are they included?
An autoresponder is similar to an alias, but it also
will send an automatic reply back to the sender. Autoresponders
are included with all accounts and are configurable through
the control panel (mail administration)
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Account
and Billing Questions
- Can
I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to
a new plan at any time. There is no set up fee for upgrading.
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- How
can I check/change my account information?
Send an e-mail to support@starrbiz.com and lets us know
of your updates.
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- How
do I cancel my Account?
You can cancel your account at any time by sending email
to support@starrbiz.com. After confirmation with you via
phone, we will provide a pro-rated refund, or if within
30 days of account opening, full refund.
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